Wixon HelpDesk

General

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Clorox SAP 5

• Clorox SAP - Support Number
• Clorox SAP - Connecting to the Clorox SAP
• Clorox - Creating a SMART Request
• VDI over Horizon VMWare with Two Factor authentication for Clorox SAP as implimented June 2019
• CLOROX Printing Issue Workaround

Onboarding New Users 5

• List of Custom Wixon Applications
• Work Flow to add new users and provide system access
• NW Admin / Jr NA Workflow
• Wixon Customer Service Shared Email Requirements when Onboarding
• NEW USER SETUP ONBOARDING CHECKLIST

Day 1 Support 12

• Setup MFGPRO to print to PDF
• Install/Confirm Printer
• Provide IT Welcome documents
• MFG01 and QAD Access
• Office 365/Outlook/DUO Setup

See all 12 articles

User Documentation 1

• Clear Browser Cache

Offboarding 0

QUICK PASS 0

Software

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AccessIt! 1

• AccessIt! \ RS2 Client Update Installation

Crash Plan Code 42 0

Crowd Strike (Falcon) 0

Forticlient 3

• Remove Duplicate Endpoints
• Uninstall FortiClient
• FortiClient Config with SSL [SAML Login]

Global Meet 1

• LINKS for user account changes and setup instructions

Internet Explorer 1

• Internet Explorer - Set website to open in Compatibility View

Install Script - Private 1

• Install Bat file software windows 7.

Jabber 2

• Jabber - What is it, how to configure, and how to login.
• User presence in UCMadmin required to make Jabber accessible to users

KNOW BE4 0

Mimecast 14

• Mimecast - Introduction
• Mimecast - Login into Mimecast
• Mimecast - Login into Mimecast V 7.1/7.4
• Mimecast - Sending Large Files
• Mimecast - Requesting Large Files

See all 14 articles

MS General 1

• Microsoft - Activating User License for Office 365

MS Outlook - Public 10

• Outlook - How to book a conference room in Outlook
• Outlook - Synchronizing Calendar Events
• Outlook - Import or Export a Set of Rules (Outlook 2007)
• Outlook - Import or export a set of rules (Outlook 2016-2013)
• Outlook - Setting Up Sent e-Mail Redirection Prompt

See all 10 articles

Office 365 3

• Office 365 - Adding a 365 License
• Office 365 - Creating a Shared Calendar
• Office 365 - Accessing Another User's Mailbox

SmartSheet 1

• Allow download of blocked attachments

Trendviewer for QC graphs 0

Windows 7

• Windows 10 - Wixon Image
• Windows - Setting Network Priority
• Windows - Creating Partitions With CMD
• Installing .NET 3.5 as a dependency when the auto install fails
• WINDOWS 10 Default app won't change from Edge

See all 7 articles

WinSCP 1

• WinSCP - Adding MFGPro to WinSCP

LISAM SDS 1

• Lisam Safety Data Sheets (SDS)

ConnectWise 1

• Installation from \\ITFS

Networking

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VPN 2

• Networking - install new/latest version of WatchGuard VPN software
• Updating

Servers

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Backups - Private 5

• Backup - File Restoration
• Restore SQL - OptivaData to OptivaDev
• RUBRIK File Restore
• Restore folder from Rubrik
• Rubrik - Live Mount Restore

Digital Watchdog DW Spectrum 1

• DW Spectrum server IP

Security

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Password Complexity Requirements 2

• Windows - Password Policy Settings
• Change Administrator Password

ACL (File and Folder Permissions) 1

• File and Folder Permissions

VPN 0

Symantec Endpoint Endcryption 0

Onboarding Users 1

• DUO Multi-Factor Authentication Setup

Hardware

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Copiers - General 1

• Copiers - Scan to H Drive

Fax - General 0

Printers - General 4

• Printers - Only printing one copy
• how to add a windows printer
• Adding a Wixon Printer
• Printers - GHS Label Layout

Vendors - Technical Support 2

• Gordon Flesch Contact Information
• RCM BOL Printer Support

Peripherals 1

• Type A HDMI to VGA M/F Active Adapter

Label Printers 5

• Zebra ZE500 - Physical Printer Configuration for Packaging
• Zebra ZE500 - User Guide
• R&D Label Printer Reinstall BAT file
• ENDPOINT Protection sometime needs to be off when installing printers on FP01
• Admin CMD syntax for adding printers

Touch Screens - Private 1

• Touch screen Alignment

Partials and Scales 1

• IP addresses of devices

HP Laptops 1

• USB C dock failure due to device manager error

Telephony

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Cisco Desk Phone / Voicemail 6

• Cisco 7940 User Guide
• Cisco Voice-mail Quick Start Guide
• Accessing Your Desktop Phone Voicemail Remotely
• Cisco Voice-Mail System: Quick Start Guide
• Cisco - DHCP

See all 6 articles

ATA FAX devices 0

Cisco Unified Messaging User and Device setup 3

• Cisco Unified CM User setup
• Jabber Phone setup copying existing CSF profile
• Cisco Unified Mobility

Yealink 0

Mobile Devices

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iPhone 9

• iOS 8 and newer - out-of-office configuration without companion app
• iOS 8.4 User Guide (iPhone)
• Upgrading to a New iOS
• Hotspot
• add verizon travelpass option remotely

See all 9 articles

Verizon 3

• Call Forwarding
• Verizon - Travel Pass
• Side by Side app & data transfer

MaaS360 6

• Introduction to MaaS360
• MaaS360 - Viewing e-Mails
• MaaS360 - Sending e-Mails\Attachments
• MaaS360 - Viewing Calendar Dates\Adding Calendar Events
• MaaS360 - Configuring WorkPlace Persona Policy

See all 6 articles

Basic Mobility and Security 1

• iPhone Certificate Renewal

Applications

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CDC/EPM/Targit 4

• CDC - Freeing Up Licenses
• Page Refresh settings
• Factory MES - Can't start a run
• ELO CDC Auto Launch

CRM 8

• CRM - Release 2 Oct 3, 2015 Updates
• CRM - Release 2 Sept 12, 2015 Updates
• CRM - Reference 1 Aug 2015
• CRM - Sample Request Flow Aug 2015
• CRM - COA Updates Aug 2015

See all 8 articles

Doc Archive 1

• Not Scanning Shipping Scans

EAM 1

• Service Requests

EDI 1

• EDI - Unable to Invoice a PO

John Galt 2

• John Galt - Manufacturing Lead Time is wrong in John Galt; not showing 1.4.17 Mfg LT
• John Galt - Update John Galt License Code

Out-Of-Office: Private 1

• Reset password when 365 Password change

Price List 1

• QAD Cloud Server Password Reset

Price Quote 2

• Price Quote errors at step 2.6 Purchasing - Raw Materials
• Archiving PQ documents out of Sharepoint document library

QAD Enterprise Applications 8

• QAD - Steps to import QAD report into Excel
• QAD - Configuring Printer Output
• MFGPro - MFG/PRO Character Shortcuts
• Troubleshoot pricing issues
• Fix unit of measure issue on sales order

See all 8 articles

QI Macros 1

• QI Macros Install Process

QO 2

• QO - Mfg date, Expire Date Logic
• QO - Why is Expire Date is the same as the Manufacturing Date?

Virtual Machines and remote connections 0

JIRA 1

• Move tasks to subtasks

PC Imaging

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SmartDeploy 1

• Warm Capture

Applying Image 0

Updating Virtual Machine and Media 0