Day 1 Support
New user deskside / remote support training steps
In mfgpro, from the main menu, type the following:
36.11
Then hit [Enter]
Then try to output to pdf.
You should get an email with pdf attached
Tue, Mar 15, 2022 3:43 PM
Users in Main, Tech Center, Packaging and DC get print drivers from \\FP01.
Brust has printers assigned through GPO is they are in the Brust user group.
Tue, Mar 15, 2022 3:44 PM
The IT department folder I:\ Welcome Packet contain a template and user specific version of User Sign On information. When new user s onboard this summary o...
Tue, Mar 15, 2022 3:44 PM
Users will need to enter MFGPRO though the AlphaCom MFG01 terminal emulation app on their desktop and perform a series of password resets. MFG01 is a Linux ...
Thu, Mar 17, 2022 1:32 PM
With users having to reset their domain password on the first time login they will need to enter the new password when accessing an Office 365 application f...
Thu, Mar 17, 2022 1:41 PM
Note that MIMECAST (like Office 365) requires the user's current password.
Summarize the MIMECAST document from the welcome packet, highlighting ...
Tue, Mar 15, 2022 3:45 PM
Set user Default Apps so that
Outlook is the default Email app,
Edge or Chrome for browser
Acrobat Reader (from Choose default apps by file type) ...
Thu, Mar 17, 2022 1:48 PM
CEBOS MQ1 is Accessed thru an RDP shortcut on user desktop that takes them to the offline virtual machine RDS01 with a public shortcit to CEBOS MQ1 thru IE ...
Thu, Mar 17, 2022 1:55 PM
Use the template in I:\KnowBe4
Enter user and supervisor info.
Login to Get Started | KnowBe4 with admin credentials
Select USERS from menu
Select I...
Tue, Mar 15, 2022 3:54 PM
Remote into FP02 & using file explorer go to E:\Shares\Home Add new Folder using the short user name followed by $ (FLLLLLLL$)
Right click the new...
Tue, Mar 15, 2022 3:54 PM