Day 1 Support

New user deskside / remote support training steps

Setup MFGPRO to print to PDF
In mfgpro, from the main menu, type the following: 36.11 Then hit [Enter] Then try to output to pdf.   You should get an email with pdf attached 
Tue, Mar 15, 2022 3:43 PM
Install/Confirm Printer
Users in Main, Tech Center, Packaging and DC get print drivers from \\FP01. Brust has printers assigned through GPO is they are in the Brust user group.
Tue, Mar 15, 2022 3:44 PM
Provide IT Welcome documents
The IT department folder I:\ Welcome Packet contain a template and user specific version of User Sign On information. When new user s onboard this summary o...
Tue, Mar 15, 2022 3:44 PM
MFG01 and QAD Access
Users will need to enter MFGPRO though the AlphaCom MFG01 terminal emulation app on their desktop and perform a series of password resets. MFG01 is a Linux ...
Thu, Mar 17, 2022 1:32 PM
Office 365/Outlook/DUO Setup
With users having to reset their domain password on the first time login they will need to enter the new password when accessing an Office 365 application f...
Thu, Mar 17, 2022 1:41 PM
MIMECAST
Note that MIMECAST (like Office 365) requires the user's current password. Summarize the MIMECAST document from the welcome packet, highlighting  ...
Tue, Mar 15, 2022 3:45 PM
Setup / Confirm Windows 10 profile defaults
Set user Default Apps so that  Outlook is the default Email app,  Edge or Chrome for browser Acrobat Reader (from Choose default apps by file type) ...
Thu, Mar 17, 2022 1:48 PM
MQ1
CEBOS MQ1 is Accessed thru an RDP shortcut on user desktop that takes them to the offline virtual machine RDS01 with a public shortcit to CEBOS MQ1 thru IE ...
Thu, Mar 17, 2022 1:55 PM
KnowBe4
Use the template in I:\KnowBe4 Enter user and supervisor info. Login to Get Started | KnowBe4 with admin credentials Select USERS from menu Select I...
Tue, Mar 15, 2022 3:54 PM
Add / Share Home directory
Remote into FP02 & using file explorer go to E:\Shares\Home Add new Folder using the short user name followed by $ (FLLLLLLL$) Right click the new...
Tue, Mar 15, 2022 3:54 PM