A. HR submits User ID Request Form (F-000...69, signed by dept mgr) as attachment to Help Desk ticket.
B. NW Admin or Jr NA communicates in the Help Desk ticket notes, the user start date and other time sensitive information with agents: Systems Analyst (SA), SW Developer (SWD) and IS Manager being copied.
C. NW Admin or Jr NA sets up / confirms AD, LINUX, Jabber and MQ1 set ups as needed for the user, coordinating with other agents as needed with CC'd notes.
D. MFG/PRO and other back office setups requests communicated by SA and SWD to NW Admin & Jr NA for pre-deployment testing.
E. K2 setup by SA or SWD.
F. CRM & other custom apps by SA or SWD.
G. WN Admin or Jr NA communicates credentials to end user.
* Bypass SA/SWD for limited basic Wnidows access setups i.e., users of email and nw file only access.
* Barcode User ID requests go directly to SA. Separate ticket. Barcode only accounts DO NOT require User ID Request.