ANALYZE REQUEST

  • AD, Email and O365 setup.
  • MFG/PRO LINUX user account setup:
    • PUTTY to MFG01 
    • Login credentials required
    • Useradd > ENTER > enter 8 character user short name and default password (required 2x)
    • IS Manager sets up user account using default pwd.
  • Clarify with Dept Manager any further reqs
Communicate to all required agents  deadlines and reqs.


AD user account creation

  • In AD go to Wixon>Wixon>Users> OU (Dept). Create New-User
  • User user first, last name; set full name as Lastname, Firstname format; setlogon name as 8 character (1st Init + Last Name up to 7 Characters); Click Next
  • Set Default Password
  • Allow 10 minutes for replication
Exchange Setup in AD

  • Add Telephone and Email to general tab
  • Add .bat file name in Profile tab Logon script; i.e., <deptname>.bat found by browsing to \\Wixon.com\login
  • Add fax and mobile number to Telephone tab if they have them
  • Add Title and Department to Organization tab
  • In Member of Tab, all users are Domain User & Wixon members, in a Email Signature group, Web Filter group.
  • VPN users are to be added to SSLVPN-Users
  • If replacement user, populate 'Member of"  with those of prior user
  • Deleting old user's login account can be done once memberships are copied and verified.
After logging in as user with script assigned in AD setup Client / Home Directory H: drive share & setup tasks

  • Home directories are located on FP02 at E:\Shares\Home
  • After logging into as the user confirm H: drive is mapped. If not create and share from FP02....
    • Logged in as user on local PC right click H: and select Share this folder OR from the Home volume of FP02  right click users home dir (SHORTNAME$) and Select Share with ... Specific People
    • ....
    • Check properties > Sharing tab > Share 
    • If H: drive is to be home of user's, User needs to be OWNER per Tom????
MQ1 Access is setup by Jim Pade


Jabber set instruction need to be further investigated.


Complete Request

  • Temp Employees and Employees changing departments: HR receives copy of User ID request form.
  • Communicate with dept manager
  • Provide Day 1 end user support
    • Have desktop, phone & peripherals setup when user arrives and schedule time with user to address technology documentation, questions, concerns, checklists, etc.
    • Confirm access to Software and Applications
    • Add printers per department head requirements
  • Close ticket