New users are imported from active directory using LDAP and a forced sync can be performed to pull in the names of new users with devices, phne numbers and extensions associated with them.


To access the Cisco Unified CM Administration console connect to https://192.168.100.41/ccmadmin/showHome.do using Cisco credentials.


To perform the sync and pull in records

  • Select from the System drop down on the main menu LDAP > LDAP Directory
  • Click the Find Button and select WixonLDAP
  • At the bottom of page retrieved click Perform Full Sync Now to update the user records  in Cisco Unified CM


All users are to be configured with specific features enabled and some users will require additoional features enabled. 


To configure users

  • Select from the User Management drop down on the main menu End User 
  • Search using available criteria in the drop down list to the right of "Find User where" i.e. User ID, First Name, Last Name then click Find
  • Select the user to be configured
  • Confirm that telephone numbers imported from Active Directory are accurate in the User Information Section
  • Skip down to Service Settings section and ensure all three boxes are checked  to allow users access to phone ;stings and device controls from Jabber
  • In device information desk phones and virtual device (i.e., Jabber phones) are to added when the devices have been configured for the user using the Device Association button and the search tool therein. If these need to be configured, after adding devices, return to User Management>End User from the menu options to recover the search and confirm changes were made to the correct user.
  • Extension Mobility section will require the addition of a check in the box to the right of Allow Control of Device from CTI.
  • Skip the section marked Mobility Information, Multilevel Precedence and Preemption Authorization, CAPF Information,
  • Confirm in the Permissions Information section that Standard CCM End user and Standard CTI Enabled listed in groups. If not use the "Add to Access Control Group" button to search for and add them.
  • Skip the Conference Now Information section.
  • Click Save