Summary


New user come ti Wixon as either direct "PERM" hires or contractors hired temporarily through outside agencies. Either  may need Wixon information technology assigned to them including setup of an Active Directory profile and Cisco Unified CM Administration device, user and Voice Mail configuration, Office 365 licensing, Multifactor Authentication, and hardware configured with their assigned profile and applications. These users also receive support through direct contact from the Help Desk technician. A User ID request form from the hiring manager will contain necessary and sufficient information to determine the user's technology requirements. Help Desk Technician receives the request as an attachment to a ticket, adds the users in Active Directory, assigning an Email address, group membership, profile and account information per the request, and shares the ticket with developers, triggering timely workflow in Out Systems and QAD setup. Completion of the process requires Administrative access to Office 365 to apply a license, setup of an imaged PC (laptop or desktop), the user's home directory (H: drive) and desk phone, installation of applications not part of the image, and printers. The following check list provides the guidelines for successfully setting up users and granting access. User should receive support the first day they access the PC in person or remotely with a telephone contact. Support documents should be provided as handout and/or Email attachments as a courtesy, in addition to the support conversation with a Help Desk technician. The Help Desk ticket can be marked RESOLVED when user hardware is in place, the user has received the necessary and sufficient support information and the content of the User ID Request Form as submitted by their supervisor has been addressed.


CHECKLIST


I.  Add and configure user in Active Directory

  • Create New User in the appropriate departmental group object: use template below for standard format of the user data to be entered.


  • Configure User Details in Active Directory User Tabs: from the New User ID Request Form setup user like the existing user named with phone number to be assigned as available.



NOTES: General Tab must have an Email address in the E-mail field before OutSystems processing can be one by the developer; Phone number is desk phone 41.978.IP phone or mobile if no desk phone. Accounts setup has user must change password as default. Change temporarily if login as user is needed. Profile Login script should be setup like the other user cited on the  User ID Request Form unless change d for specific users. Telephone numbers assigned by tech based on user specific configuration. Organization tab info will be used in Email signatures. Member Of tab is based on the User ID request form setup lie instruction.


2. Office 365 setup and licensing is to be done once the user account in Active Directory syncs with Office 365.


3. PC setup (Image or redeploy), applications installation, 

  • Imaging/Post Imaging Processes

Smart Deploy is used to image a Wixon PC as a Workgroup PC that needs to be attached to the domain, assigned to the proper Group Object, and have applications installed that rely on domain membership including

  • Office 365
  • Cisco Jabber
  • Connectwise Automate
  • FortiClient EMS


  • Redeployment Processes

If a department PC is available for the new user it is to be

  • checked for Windows, Driver, application and Office 365 updates 
  • have prior de-activated user profile data removed
  • have confirmed use of default Wixon Applications and shortcuts


4. Desk phone setup (UCM Admin, Voice Mail Hardware configuration)


5. User defaults, printer, task bar setup, applications testing.


6. Hardware setup desk side.


6. Welcome Packet


7. Request Cebos MQ1 add from HR and configure user for access


8. KnowBe4 and (if Sales Work From Home User) CODE 42 Crash Plan


9. Schedule and deliver Day One support