Wixon Customer Service representatives (currently this does not apply to Gott Pet Customer Service) need to have and give delegate access to their individual Office 365 Email boxes. Use as a templete the delegated access of a current peer Customer Care Rep.
When onboarding:
- sharing Email with the team
- sharing team Emails (except CS Manager) with new user
- Include new Customer Care Reps in delegated access to shared Cust Svc General Mailbox.
- Include new Customer Care Reps in delegated access to shared SO_Custsrv Mailbox.